Terms of service


General Terms of Service

“THIS AGREEMENT BINDS YOU (“YOU”) TO THE TERMS AND CONDITIONS SET FORTH HEREIN IN CONNECTION WITH YOUR USE OF WWW.TRUEPUSH.COM ​PROVIDED BY ​WAY2ONLINE INTERACTIVE INDIA PRIVATE LIMITED ("we", "our", or "us" or the "Company") (“​TRUEPUSH”) SOFTWARE, SERVICES OR OTHER OFFERINGS ON OUR SITE (COLLECTIVELY, OUR “PRODUCTS”). BY USING ANY OF THE COMPANY PRODUCTS OR CLICKING ON THE "REGISTER" BUTTON, YOU AGREE TO BECOME BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT. IF YOU DO NOT AGREE TO ALL THE TERMS AND CONDITIONS OF THIS AGREEMENT, CLICK ON THE "CANCEL" BUTTON AND DO NOT USE THE COMPANY PRODUCTS. COMPANY’S ACCEPTANCE IS EXPRESSLY CONDITIONED UPON YOUR ASSENT TO ALL THE TERMS AND CONDITIONS OF THIS AGREEMENT, TO THE EXCLUSION OF ALL OTHER TERMS. IF THESE TERMS AND CONDITIONS ARE CONSIDERED AN OFFER BY COMPANY, ACCEPTANCE IS EXPRESSLY LIMITED TO THESE TERMS.

BY USING THE WEBSITE, YOU INDICATE THAT YOU ACCEPT THE POLICY AND THAT YOU AGREE TO ABIDE BY IT. YOUR REMEDY FOR DISSATISFACTION WITH THE WEBSITE OR ITS CONTENTS IS TO STOP USING THE WEBSITE.

Using your Truepush account

If you suspect your access keys to your account have been violated, please report immediately the event to Truepush team in order to take necessary actions to ensure the security of your account.

Managing campaigns

Truepush Advertiser’s can create e-mail advertising campaigns, defining an action schedule and budget. - Define the target audience (gender, age, country/Region/City. Country/language, geo-targeting and interest may be available depending on the target country of your campaign).
- Only unique clicks are considered for payment.
- Define e-mail kit creative (including From Name, Subject, e-mail body and plain text version)

Your campaign may be approved or rejected depending on the advertising policy defined above. After a campaign is approved, a first sample of e-mails is sent to obtain statistics that will show the campaign reception by the users. Depending on its performance, the system and the bidding algorithm will define which users will receive the next sending, always respecting the campaign’s targeting and definition. Advertiser’s can pause or stop a campaign at any time, after pausing there 20 days period for re-activation.

Statistics and results

After a campaign is activated, statistics will appear in your dashboard. On the menu bar Advertiser’s may find general and detailed statistics for each campaign within the chosen time frame. The available metrics in general statistics section are: E-mail Sends, Opens, Clicks, Unique Clicks, CPC, Conversions and Campaign Cost. Detailed statistics will match the metrics above described alongside with campaign segments previously defined by the Advertiser. This match will be represented by dynamic graphics, for an innovative and more accurate analysis of each particular segment.

Account, billing and payment

In order to submit a campaign, Advertiser’s must fill in billing and contact information. It is mandatory that billing information, such as Company Name, Address are submitted according to the company’s legal and financial standards. Advertisers must ensure that the information provided to Truepush is true and accurate, and are compiled to immediately update, if any changes on the company or billing information occurs.

Advertisers will pay for each unique click generated through Truepush Advertising Platform.Before creating a campaign advertisers need to maintain min. balance(Rs.5000 INR) in their Truepush account. This value may be realised in your account with few minutes delay.

Due to the nature of email marketing campaigns, (depending on the recipient behavior, one e-mail might be sent in one month and only opened and clicked in the following month) the amount of clicks invoiced are related to the clicks generated in that specific month. Once the campaign’s defined time frame ends, all further clicks generated within the next 15 days will also be invoiced. Campaigns might be temporary suspended if the Advertiser account balance is low.


Refunds

Amount paid for advertising service on Truepush will not be refunded.However, Advertisers can utilize their balance at any point of time(with lifetime validity). Please note that if we believe that you are abusing, we reserve the right to suspend or terminate your account and refuse or restrict any and all current or future use of the Company Products, without any liability to you.

Returns

We do not accept return requests. Your Truepush account balance is valid for lifetime.

Cancellation

Once the order has been shipped, cancellations will not be allowed.

Ship or Delivery

We dispatch our orders with immediate effect on the same day from the order confirmation date. This does not include Sundays and Public Holidays

Guarantees

Truepush will always try to improve its platform with new features and improvements in operating speed due to this actions, the platform may be unavailable for certain periods of time. We aim to reduce this maximum periods and minimize the impact that it may have for users.

The Truepush, or its distributors, do not make any assumptions about the level of functionality, reliability or availability of the service. The Advertising Platform is provided "as is". Truepush shall not be liable for any loss of revenue, profits, data, financial loss or legal action or direct or indirect fines.

Changing conditions

About Terms of Use, advertising policies and terms of use of vouchers:
Truepush may modify or add conditions of use at any time. The users should regularly review the terms in the platform. Whenever significant changes occur, Truepush will notify Advertisers by email, about the update on the terms and conditions. If you disagree with the changes of the terms, you should stop using the platform immediately, and report to your Account Manager.

Account Closure

The Advertiser may suspend the use of the platform at any time, without prior notice. The effects will count 24 hours after the confirmation. This process should be done through "normal " means of communication. Ex: E-mail/telephone. The effects of suspension apply to the advertising activity (sending emails) after the deadline indicated above. Therefore, any subsequent actions that happened after the suspension confirmation, but related with advertising actions performed prior to the suspension, will be counted for the purposes of billing.

In case of fraud or misuse of the platform the account will be suspended until regular activity takes place. If proven that there was fraud or misuse of the platform the account will be permanently closed, however any subsequent actions that happened during the temporary suspension or after the definitive closure will be counted for the purposes of billing.

Case of dispute

For any case of dispute, Advertisers agree to settle any/all disputes under this agreement.

Terms of Service for Vouchers and Deals

The voucher will allow the Advertiser to avail the given trail offer, after that release the platform decides to continue sending according to a set of rules and algorithms that benefit campaigns whose success with subscribers is high and the amount paid per click is more high.
The following conditions apply for the vouchers distributed by Truepush, companies are eligible for promotional credit